🚀 Job Opportunity: Client Success Consultant at Playlog
About Playlog
Playlog is transforming the way brands, agencies, and media owners make marketing decisions through data. Through our platform, customers gain access to media measurement, competitor intelligence, billboard performance analytics, and actionable insights that help them better understand campaign performance and optimize their marketing investments.
As a Customer Success Consultant, you'll own the customer journey after a deal is closed. This role goes beyond customer relationship management—you'll ensure customers successfully adopt Playlog, maximize the value of their subscription, and continuously generate meaningful business outcomes from our platform.
You'll work at the intersection of Business Development, Product, Engineering, Product Operations, and Data, turning complex analytics into actionable business recommendations while ensuring every customer receives the right level of service based on their subscription.
🌟 What You’ll Do
- Customer Onboarding & Implementation — Lead customer onboarding from contract signing through successful implementation. Coordinate with Product, Engineering, Product Operations, and Data teams to ensure customers are successfully onboarded, trained, and equipped to maximize the value of Playlog from day one.
- Customer Relationship Management — Become the primary point of contact throughout the customer's lifecycle. Build trusted relationships, understand customer business objectives, monitor account health, drive product adoption, and proactively identify opportunities to improve customer satisfaction and long-term retention.
- Business Reviews & Insights — Own the preparation and delivery of Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR). Develop executive-ready presentation decks by translating campaign performance, audience measurement, competitor intelligence, and platform analytics into clear business narratives. Identify trends, uncover opportunities, and provide strategic recommendations that help customers make better marketing decisions—not just present dashboards.
- Service Delivery Management — Ensure customers receive services according to their subscribed package and agreed scope of work. Clearly communicate service deliverables, reporting cadence, and support coverage during onboarding. Evaluate customer requests against subscription entitlements, manage customer expectations professionally, and collaborate with Business Development when additional services, customization, or subscription upgrades are required.
- Customer Support Coordination — Own customer issues from end to end by coordinating with Product, Engineering, and internal stakeholders. Ensure timely issue resolution, provide proactive updates, and continuously improve the customer experience through effective communication and follow-up.
- Cross-functional Collaboration — Gather customer feedback and product enhancement requests, partnering closely with Product, Engineering, Product Operations, and Data teams to improve Playlog's products and customer experience. Support Business Development during renewals by providing customer health insights, product adoption updates, and customer feedback.
Apply now and be part of an innovative, supportive, and collaborative team at StickEarn! 🚀